147 hours, 21 ECTS

Module Objective:

To Master the management knowledge and skills necessary to understand the challenges to reach excellence in quality and performance.

The courses:

1. Strategy and business environment

This course focuses on the design, implementation of the strategic process drawing from the different strategic models (LCAG, Harvard, Mintzberg, Porter, Kaplan & Norton…), from a quality perspective. It investigates to appropriate organizational structure and environmental analysis (PESTEL, SWOT, Porter…) for an effective strategy.

2. Quality Management Systems

This course presents the meaning of quality, its historic development and the setting-up of a QMS (ISO).

3. Project Management

This course is centered on the structuring and implementation of the different phases of the management of a project for efficient control and improvement.

4. Business Excellence Models and Integrated management systems

The course presents a modern approach to quality and performance requires a holistic approach provided by Business Excellence Models (Deming, Baldrige, EFQM, 6 sigma, BSC…) and integrated management systems (quality, environment, health and safety, risk, working environment, sustainable development).

5. Economic Intelligence and Knowledge Management

The course deals with the mining of intelligence and the management of know ledge (psychological, technological, organizational…) are a key to the long-term success of an organization.

6. Sustainable development

This course shows how today’s conditions of development, the limitations of growth, are making the principles and stakes of sustainable development (modes of sustainable development, ethics, and corporate social responsibility (unavoidable for organizations).

7. Elective course

Taking one course from another Solvay master program you will widen your business knowledge and interact with other students specialized in their field.

63 hours, 9 ECTS

Module Objective :

Quality and Performance require to be closely monitored in order to reach the objectives the organization or company wants to achieve. This module will give you the tools and skills to master and to monitor quality and performance.

The courses:

1. Quality audits

Internal and external audits which are the standard tools and procedures to control and improve the functioning of an organization are presented.

2. Internal control

Achieving efficiency, which is the key to performance, implies that organizations are able to identify and control their costs. Cost models are studied in this course.

3. Performance evaluation and continuous improvement

Here we learn about the different types of performance (economic, strategic, social…), the measurement of performance with  assessment models, , to ensure continuous improvement and, sustained success

126 hours + a lot of practice + the Final Master’s Presentation, 30 ECTS

Module Objective:

This module gives you the hard and soft skills you will need to implement the best management practices.

The courses:

1. Design for quality

The purpose of this course is to show that quality must be integrated from the very beginning into the design of products and services if we want to be effective and efficient.

2. Process Management

This course focuses on the Effectiveness and efficiency of processes, decision-making tools, planning tools, measurement, risk control and, problem solving.

3. Service Quality

The course presents the specific characteristics of Services with the stakes, the management of customer relationships and, customer satisfaction.

4. Supply Chain Management

Here we learn about the importance of having a global view of the supply chain to ensure quality and performance all along it with Strategic purchasing, contracting, procurement, , buyers-suppliers relationships, and risks.

5. Human Resource Management

The course highlights the key rome played by Human resources in quality and performance, (selection, recruitment and appraisal, communication, empowerment and involvement, training and development, teams and teamwork, human resources total quality models.)

6. Innovation Management

The course demonstrates the innovation is the ultimate source of competitiveness for organizations. It investigates the Nature and typology of innovation, new product and service development (NPD), approaches to management of NPD, role of design and marketing, evaluation of product innovation, integration with business partners.

7. Professional project

You will realize the final professional project by conducting a management research project in real conditions. You will demonstrate your analytical skills and ability to solve management problems. The project will be finalized in the form of a written report and an oral presentation.

8. The Final Master’s Presentation (“grand oral”)

The final test intended to convince a jury that the title of Master of Quality and Performance Management can be rightly awarded. You will first present your Professional project and after that the jury will evaluate if you’re able to solve a business problem under time constraint using concepts and tools taught in the program and if you can explain how you developed your competencies and personality through the MBQPM experience

– 01 application form

– 01 So yeu li lich, certified and sealed by your local residential authorities or the employer (apply for Vietnamese only)

– 02 notarized copies of University degree

– 01 degree verification certificate (apply for international bachelor degree)

– 01 English certificate (don’t apply for candidates obtained Bachelor degree in English or international bachelor degree taught in English)

– 01 medical certificate issued not more than 6 months up to the date application form

– 01 copy of Identity card/Passport

– 4 photos (3*4cm)

– Notarized copies of other degree/certificate (if any)

– 01 copy of working year certificate (optional)

First step: Click here to download application form. 

Second step: Submit Application form and other document required at our office before entrance test.

Address: 1room 211, Open University, 97 Vo Van Tan, district 3, HCMC 

Application fees: 1.000.000 VND (non-refundable)

Written test: except for those who submit the GMAT certificate from 450 points

Interview: A personal interview with the admission jury (Academic Director & professors from Solvay and HCMC OU)

1. Complete and submit the application form with all necessary documents;

2. If the candidate requests for the scholarship, she/he will have to answer the extra question during the admission written test (specific case to get more score and more chance to get a scholarship)

3. Only candidate accepted to the program after all the admission test & interview are eligible to run for the scholarship

4. Announcement of the 5 top with the highest score who is eligible for the scholarship (The overall score for admission assessment is the sum of application, written test and admission interview)

5. The eligible candidate for the scholarship will have the scholarship interview with the jury to be challenged a last time

6. Announcement of the scholarship result

Thanks to the candidate application file, the interviews and the admission test, the jury will evaluation the candidate to select an outstanding & merit profile:

– The candidate presentation skill and interaction
– His/her English competence
– The motivation
– Traits and manner for leadership (confidence, innovative mind-set, positive thinking, motivating through presentation, gestures…)
– The quality of the success case, the involvement of the candidate, the hardness, the decision making etc.
– Extent of understanding about the economic situations, and management.

– The scholarship is calculated in accordance to the tuition applicable to the deadlines
– Scholarship is not convertible to cash and not transferable;
– Scholarship will not be granted to candidates who are sponsored by the company regardless the amount;
– The Jury board reserves the right to decide the total number of scholarship or types of scholarship granted based on the selection results and based on the total number of applications

Option to give some value to your application:

1. Letter of recommendation signed by the company, in which they comment about your seniority and performance

2. Letter of recommendation from a Solvay alumni that recommend you to the program