The Master in Business Quality and Performance Management provides you with the tools you need in today’s highly competitive and globalized world to deliver in your company or organization outstanding products and services that satisfy their customers and stakeholders while meeting the needs of society as a whole and preserving the environment.
The Master in Business Quality and Performance Management is designed to train present and future managers in industry and services having as objectives :
1. To understand and master organizational processes with a strong emphasis on total quality
2. To improve business performance through the use of quality management and improvement principles and tools ;
3. To, acquire top-level knowledge from 100% Western-educated professors and experts, that will enable them to increase the overall performance of their organization leading to quick promotion and salary increases
4. Having a mindset oriented to sustainable business development through excellence in quality processes
We keep the class size purposely small enough to create the best conditions for group interaction and cohesion and offer the best personalized support to each student
Average Age
Average Experience
Class Size
The Master in Business Quality and Performance Management consists of 16 courses (336 contact hours, 60 ECTS) organized around three modules and completed within 18 months.
Our Master program is completely executive-friendly. Classes take place in the evening and weekend (1 course every 3 or 4 weeks).
147 hours, 21 ECTS
Module Objective:
The courses:
This course focuses on the design, implementation of the strategic process drawing from the different strategic models (LCAG, Harvard, Mintzberg, Porter, Kaplan & Norton…), from a quality perspective. It investigates to appropriate organizational structure and environmental analysis (PESTEL, SWOT, Porter…) for an effective strategy.
This course presents the meaning of quality, its historic development and the setting-up of a QMS (ISO).
This course is centered on the structuring and implementation of the different phases of the management of a project for efficient control and improvement.
The course presents a modern approach to quality and performance requires a holistic approach provided by Business Excellence Models (Deming, Baldrige, EFQM, 6 sigma, BSC…) and integrated management systems (quality, environment, health and safety, risk, working environment, sustainable development).
The course deals with the mining of intelligence and the management of know ledge (psychological, technological, organizational…) are a key to the long-term success of an organization.
This course shows how today’s conditions of development, the limitations of growth, are making the principles and stakes of sustainable development (modes of sustainable development, ethics, and corporate social responsibility (unavoidable for organizations).
Taking one course from another Solvay master program you will widen your business knowledge and interact with other students specialized in their field.
63 hours, 9 ECTS
Module Objective :
The courses:
Internal and external audits which are the standard tools and procedures to control and improve the functioning of an organization are presented.
Achieving efficiency, which is the key to performance, implies that organizations are able to identify and control their costs. Cost models are studied in this course.
Here we learn about the different types of performance (economic, strategic, social…), the measurement of performance with assessment models, , to ensure continuous improvement and, sustained success
126 hours + a lot of practice + the Final Master’s Presentation, 30 ECTS
Module Objective:
The courses:
The purpose of this course is to show that quality must be integrated from the very beginning into the design of products and services if we want to be effective and efficient.
This course focuses on the Effectiveness and efficiency of processes, decision-making tools, planning tools, measurement, risk control and, problem solving.
The course presents the specific characteristics of Services with the stakes, the management of customer relationships and, customer satisfaction.
Here we learn about the importance of having a global view of the supply chain to ensure quality and performance all along it with Strategic purchasing, contracting, procurement, , buyers-suppliers relationships, and risks.
The course highlights the key rome played by Human resources in quality and performance, (selection, recruitment and appraisal, communication, empowerment and involvement, training and development, teams and teamwork, human resources total quality models.)
The course demonstrates the innovation is the ultimate source of competitiveness for organizations. It investigates the Nature and typology of innovation, new product and service development (NPD), approaches to management of NPD, role of design and marketing, evaluation of product innovation, integration with business partners.
You will realize the final professional project by conducting a management research project in real conditions. You will demonstrate your analytical skills and ability to solve management problems. The project will be finalized in the form of a written report and an oral presentation.
The final test intended to convince a jury that the title of Master of Quality and Performance Management can be rightly awarded. You will first present your Professional project and after that the jury will evaluate if you’re able to solve a business problem under time constraint using concepts and tools taught in the program and if you can explain how you developed your competencies and personality through the MBQPM experience
– Recognized university bachelor degree
– 2 years professional experience is preferable
– Proficiency in English (B2- CEFR ; TOEFL BPT 500, IELTS 5.5, TOEIC 600, or equivalent evidence)
– 01 application form
– 01 So yeu li lich, certified and sealed by your local residential authorities or the employer (apply for Vietnamese only)
– 02 notarized copies of University degree
– 01 degree verification certificate (apply for international bachelor degree)
– 01 English certificate (don’t apply for candidates obtained Bachelor degree in English or international bachelor degree taught in English)
– 01 medical certificate issued not more than 6 months up to the date application form
– 01 copy of Identity card/Passport
– 4 photos (3*4cm)
– Notarized copies of other degree/certificate (if any)
– 01 copy of working year certificate (optional)
First step: Please click here to fill the online application form.
Second step: Please submit all document required at our office before entrance test.
Address: 1st floor, room 101, Open University, 35-37 Ho Hao Hon, district 1, HCMC
Note: Should you prefer paper application, please contact our team
Application fees: 1.000.000 VND (non-refundable)
Written test: except for those who submit the GMAT certificate from 450 points
Interview: A personal interview with the admission jury (Academic Director & professors from Solvay and HCMC OU)
– Program commencement: November 2018
– Tuition fees: 10.500 USD (split into 3 installments)
Solvay Brussels School is offering every year “Promising leader scholarship” to outstanding students meeting a big challenge to pay the tuition fee. This selective scholarship is granted based on assessment and an evaluation of the candidate by a scholarship jury. For the MBQPM, we give
1. Complete and submit the application form with all necessary documents;
2. If the candidate requests for the scholarship, she/he will have to answer the extra question during the admission written test (specific case to get more score and more chance to get a scholarship)
3. Only candidate accepted to the program after all the admission test & interview are eligible to run for the scholarship
4. Announcement of the 5 top with the highest score who is eligible for the scholarship (The overall score for admission assessment is the sum of application, written test and admission interview)
5. The eligible candidate for the scholarship will have the scholarship interview with the jury to be challenged a last time
6. Announcement of the scholarship result
Thanks to the candidate application file, the interviews and the admission test, the jury will evaluation the candidate to select an outstanding & merit profile:
– The candidate presentation skill and interaction
– His/her English competence
– The motivation
– Traits and manner for leadership (confidence, innovative mind-set, positive thinking, motivating through presentation, gestures…)
– The quality of the success case, the involvement of the candidate, the hardness, the decision making etc.
– Extent of understanding about the economic situations, and management.
– The scholarship is calculated in accordance to the tuition applicable to the deadlines
– Scholarship is not convertible to cash and not transferable;
– Scholarship will not be granted to candidates who are sponsored by the company regardless the amount;
– The Jury board reserves the right to decide the total number of scholarship or types of scholarship granted based on the selection results and based on the total number of applications
Option to give some value to your application:
1. Letter of recommendation signed by the company, in which they comment about your seniority and performance
2. Letter of recommendation from a Solvay alumni that recommend you to the program
