63 hours, 9 ECTS
Module Objective :
Quality and Performance require to be closely monitored in order to reach the objectives the organization or company wants to achieve. This module will give you the tools and skills to master and to monitor quality and performance.
The courses:
1. Lean & Process Management
This course focuses on the Effectiveness and efficiency of processes, decision-making tools, planning tools, measurement, risk control and, problem solving.
2. Service quality
The course presents the specific characteristics of Services with the stakes, the management of customer relationships and, customer satisfaction.
3. Quality, Performance Evaluation and Control System
A well run appraisal can give a whole new Energy to an employee, motivate them to have a new challenge . But in fact, the manager could be have some keys. – preparation – review objectives – review training – what’s goals – positive tone – good keys for good objectives . Begin appraisals with a positive discussion
4. Innovation management
The course demonstrates the innovation is the ultimate source of competitiveness for organizations. It investigates the Nature and typology of innovation, new product and service development (NPD), approaches to management of NPD, role of design and marketing, evaluation of product innovation, integration with business partners.
5. Quality, Security & Environmental Protection
The course will go through and make a comparison between the ISO 14001 standard and the ISO45001 standard in terms of risk management, health impact. It also illustrates the synergy between the two fields using the example of the nuclear industry. After this course, you will be able to understand clearly a process revue on this two fields.
5. Sustainable development
This course shows how today’s conditions of development, the limitations of growth, are making the principles and stakes of sustainable development (modes of sustainable development, ethics, and corporate social responsibility (unavoidable for organizations).
6. Sustainable supply chain management
Here we learn about the importance of having a global view of the supply chain to ensure quality and performance all along it with Strategic purchasing, contracting, procurement, , buyers-suppliers relationships, and risks.
7. Green business issues
Green management is a part of the wider issue of sustainable management that will be more and more popular in the coming years. This course aims at confronting students with green-based approaches in a very practical way. You will carry on 3 on-site visits and interact with operations officers who actually practice green management in Vietnam.
You will have to debrief each visit with the professor and be well prepared to act as responsible leaders in the future!