63 hours, 9 ECTS
Module Objective :
Quality and performance must be closely monitored to achieve the objectives the organization or company wants. This module will give you the tools and skills to master and monitor quality and performance.
1. Lean & Process Management
This course focuses on the effectiveness and efficiency of processes, decision-making, planning, measurement, risk control, and problem-solving.
2. Service quality
The course presents the specific characteristics of Services with the stakes, managing customer relationships, and customer satisfaction.
3. Quality, Performance Evaluation, and Control System
A well-run appraisal can give an employee a whole new Energy, motivating them to have a new challenge. However, the manager could have some keys. – preparation – review objectives – review training – what’s goals – positive tone – good keys for good objectives. Begin appraisals with a positive discussion.
4. Innovation management
The course demonstrates that innovation is the ultimate source of competitiveness for organizations. It investigates the nature and typology of innovation, new product and service development (NPD), approaches to the management of NPD, the role of design and marketing, evaluation of product innovation, and integration with business partners.
5. Quality, Security & Environmental Protection
The course will go through and make a comparison between the ISO 14001 standard and the ISO45001 standard in terms of risk management and health impact. It also illustrates the synergy between the two fields using the example of the nuclear industry. After this course, you will clearly understand a process revue in these two fields.
6. Sustainable development
This course shows how today’s conditions of development, and the limitations of growth, are making the principles and stakes of sustainable development (modes of sustainable development, ethics, and corporate social responsibility (unavoidable for organizations).
7. Sustainable supply chain management
Here we learn about the importance of having a global view of the supply chain to ensure quality and performance with Strategic purchasing, contracting, procurement, buyers-suppliers relationships, and risks.
8. Green business issues
Green management is a part of the wider issue of sustainable management that will be more and more popular in the coming years. This course aims at confronting students with green-based approaches very practically. You will conduct 3 on-site visits and interact with operations officers who practice green management in Vietnam.
You will have to debrief each visit with the professor and be well prepared to act as responsible leaders in the future!