Professor Michel VERSTRAETEN

Course: Human Resources Management for Better Customer Satisfaction is an innovative course focusing on HRM as a marketing tool as it allows organizations to better serve customers, especially in the service sector but also in the manufacturing sector. The main aspects oh HR management will be covered: planning, job description, recruitment and selection, appraisal, payment, development and motivation.

Profile: Master of Arts in Business engineering, Master in HR management and a Ph.D. in management sciences. Professor at the Solvay Business school, holder of the chair of Human Resources. Professor Verstraeten leads the "Centre de sociologie des organisations" (Université Libre de Bruxelles) and he also has a large experience in consulting in the fields of HR management and organization.

Solvay Business School - Université Libre de Bruxelles | CP145/1 - 21, avenue F.D. Roosevelt - 1050 Bruxelles - Contact